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Alex Bray

AVP, Omni-Channel Acquisition & Servicing
Genpact
Member since
05 Feb 2011
Location
London
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7
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23
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0
Followed by John Sims, Martha Boyle and 5 others you follow
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Alex's opinions

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Alex Bray

Are there branches in the Star Trek universe?

The big news in U.K. retail banking last week was that the Royal Bank of Scotland is planning to close another 158 branches. The bank states that basic transactions have fallen by 43% in 7 years. Yet again, this announcement throws into relief the old discussion about the place of the branch in an omnichannel world. There's been much written on bo...

27 March 2017 /retail Futuristic Banking

Alex Bray

Skinny and cuddly? How can your omni-channel experience be lean and customer-centric?

As we leave the Christmas season behind, my mind has turned to the inevitable thought of dieting. It is sad and depressing. As ever, I want to eat more and still obtain the perfect physique (which is a long way off!). It is the same in the omnichannel world. Gartner has estimated that by 2017, 50% of consumer product investments will be redirected...

06 January 2017 /retail Innovation in Financial Services

Alex writes about

  • retail banking

Alex's opinion archive

  • 2018 (2)
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Latest groups joined by Alex

  • Innovation in Financial Services

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Alex reads

  • StGilesResident Blog on Tumblr
  • Bank Marketing Strategy
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  • Financial Services Club Blog
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Vinod Sekharankutty
VP - Financial Services at Genpact

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Subject Matter Expert at Genpact

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Assistant Vice President at Genpact

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Tim Difford
VP Banking & Capital Markets Strategy at Genpact

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